Returns & Exchanges

At Velasca, we want you to be perfectly satisfied with your handcrafted Italian products. If your order isn't quite right, you can return or exchange any item within 30 days of delivery, provided it remains in its original, unworn condition.

1

Initiate Your Request

Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Place the products in their original packaging, ensuring all dust bags and tags are included, and seal the box securely.

3

Label and Ship

Print the prepaid shipping label provided by our portal and drop off the package at your nearest authorized courier collection point.

4

Verification and Refund

Once our artisans in Italy inspect the returned items, we will process your refund or ship your new exchange size within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing